Domera Hub · SLA templates ·
SLA templates
Three SLA templates — Basic, Standard and Premium — with response and handling times by urgency, based on the platform defaults.
Choose a template
| Urgency | Response time | Handling / resolution time |
|---|
The platform baseline
- Domera's default response times: Emergency 60 minutes · Urgent 24 hours · Normal 48 hours. A "scheduled" request is not measured by a response clock.
- The "Standard" template reflects the platform baseline; "Premium" tightens the targets and "Basic" relaxes them.
- A signed service contract can tighten the targets beyond the baseline (ADR-0012).
The templates are a basis for tailoring with the service provider; the binding times are those set in the signed service contract.